+1 408 475 7752 info@sftpl.com

About Salesforce

Salesforce.com is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also capitalizes on commercial applications of social networking through acquisition. As of early 2016, it is one of the most highly valued American cloud computing companies with a market capitalization above $55 billion.

Salesforce.com’s customer relationship management (CRM) service is broken down into several broad categories: Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud and IoT with over 100,000 customers.

Force.com is a platform as a service (PaaS) that allows developers to create multitenant add-on applications that integrate into the main Salesforce.com application. Force.com applications are hosted on Salesforce.com’s infrastructure.

Our Salesforce Technology Services

We understand that all the businesses are unique and have their own challenges to address. One solution can’t fit multiple businesses and that’s the reason we have a unique process of understanding the business challenges of our customers and then accordingly analyzing how Salesforce as a platform will help them overcome those challenges in the best possible time, effort and ease of use.

Our expertise in multiple technology platforms gives us flexibility to propose multiple options to our customers where applicable.

Our onboarding process makes our customers comfortable with the technology and the processes which we plan to design for them giving them a great experience.

Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service, business analytics and provides access to thousands of applications through the AppExchange. The platform is provided as Software as a Service (SaaS) with support for customizing it as per the required business process.

Salesforce.com offers five versions of Sales Cloud on a per-user, per month basis, from lowest to highest: Group, Professional, Enterprise, Unlimited and Performance.

Every Sales Cloud implementation is unique and Sailfin provides the necessary tools, resources and expertise to get it right for you to boost the productivity, increase the revenue and enhance the visibility of your business.

Service Cloud is a unique and powerful customer service solution that is designed to promote more effective and productive customer service activities. Service Cloud works to unify and optimize the agent experience, allowing users to manage cases faster and from any device.

From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is a friendly agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.

Sailfin can help you to find and utilize the right Service cloud tools for you which can be further customized as per your needs.

Salesforce is an extensible platform with several options available to the users to build their own apps into the system. Force.com platform enables users to create your own database schema, workflows and automations on top of their CRM using the custom development tools including Apex, Visualforce etc.

We specialize in the custom development features of Salesforce which may be needed for a specific business case or as a complete new application.

AppExchange is an enterprise application marketplace which is booming with thousands of apps which are developed by the companies for business.

We at Sailfin specialize in building AppExchange apps and understand the security protocols, coding standards and other performance basics to get an app over to AppExchange.

Try us out next time when you have custom development needs and you will not be disappointed.

Salesforce Marketing Cloud is the only unified social marketing suite that empowers organizations to take critical business decisions related to sales and marketing services through its rich features. Sailfin can implement the marketing cloud solution for you to gain valuable information about your customers and improve social media monitoring. Having the deep and rich interaction with your customers with this relevant data strengthens the relationship with them and boost sales.

The right Marketing cloud implementation gives ability to engage your customers at a different level altogether.

You can leverage social media for brand management, increase customer satisfaction and loyalty, create and execute real time advertising campaigns and most importantly maximize the return on your investment by collecting vital consumer data right into your core CRM system.

Salesforce1 brings in the portability revolution for Enterprise Applications built on Salesforce platform. Now whether it’s your sales team or your service team all of them can collaborate, update and get data on the fly by using the power of Salesforce1 platform.

The time is gone when you needed specialized mobile developers for making an application available on a mobile device. With its point and click features you can expose the required features of your Salesforce org in no time.

With various actions and workflows enabled in the Salesforce1 instance you can possibly do anything on your mobile device without sitting in front of your computer.

Salesforce also gives you lightning framework to build your own custom apps which can be deployed on the Salesforce1 platform.

We at Sailfin specialize in designing Salesforce1 lightning components and also configuring the Salesforce1 app for your specific userbase.

With salesforce becoming the front-end system for many organizations IT managers need a dedicated team to maintain a Salesforce organization and this has led to a demand for a new service offering from solution providers like Sailfin who provide continuous enhancement and maintenance for these platforms and any supporting or integrated systems and applications.

Clients appreciate the option as they get long-term committed resources, who maintain, enhance and support their IT systems at affordable billing rates.

They don’t have the responsibility of maintaining a strong in-house team that must constantly change with their evolving business and ever-changing technology.

They don’t have the recurring costs and processes of finding consultants, reviewing bids, getting approvals, signing contracts and then on-boarding resources for every sizeable project requested by the business.

With a team handy they don’t have to wait for critical upgrades to their systems that might cause the business to suffer.

Sailfin provides two types of Salesforce Support & Maintenance services:

  • Production Support for Salesforce systems
  • Development of new functionality and enhancements for Salesforce systems in support of evolving business and technology

The challenging task these days is to get your data spread across multiple systems, spreadsheets and other formats into your CRM system. There are various technical challenges that make data migration a complex task and turns into a nightmare for customers who don’t have the right expertise or consultants to guide them through the process. Our data experts at Sailfin are proficient at using technical tools and methodologies to get things right from the beginning. Our data migration team has the expertise in various tools that can seamlessly transfer your data with minimum business disruptions.

Our experts offer assessment of the specific requirements and come up with a design that is necessary to ensure a successful migration. They identify the functionality gaps, data format gaps that might exist in the procedure and recommend applications to address such gaps. To reduce the risk and eliminate any data entry errors, proper tools are used that can extract, transform and load your valuable customer data from various sources into your Salesforce org.

Have multiple systems in your organization which are not working coherently?

Never mind, we hear this from our customers every day and help them get all of their systems together to leverage the best business results. Salesforce is an Open system which gives flexibility to connect to multiple systems using their API. It supports REST as well as SOAP APIs to connect to external systems.

We also specialize in ETL tools which gives a quick and seamless integration with your data residing in multiple systems.

Welcome to the connected world!

No Salesforce implementation is complete unless the end users who would be using it every day feels comfortable with it. It is also equally important for the Administrators to be comfortable with the new system which is designed so that they understand how to troubleshoot the issues the users may be facing and how to effectively expand the system when time comes. At times the administrators may not be involved during the system design and implementation which makes it even more important to have the right training for them.

Our customized training programs for Users and Administrators gives them the confidence to embrace the system with the best comfort level. This in turn increases user adoption and the businesses derive the best results for their investment.