Our Salesforce Technology Services
Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service, business analytics and provides access to thousands of applications through the AppExchange. The platform is provided as Software as a Service (SaaS) with support for customizing it as per the required business process.
Salesforce.com offers five versions of Sales Cloud on a per-user, per month basis, from lowest to highest: Group, Professional, Enterprise, Unlimited and Performance.
Every Sales Cloud implementation is unique and Sailfin provides the necessary tools, resources and expertise to get it right for you to boost the productivity, increase the revenue and enhance the visibility of your business.
Service Cloud is a unique and powerful customer service solution that is designed to promote more effective and productive customer service activities. Service Cloud works to unify and optimize the agent experience, allowing users to manage cases faster and from any device.
From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is a friendly agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.
Sailfin can help you to find and utilize the right Service cloud tools for you which can be further customized as per your needs.